A 60 mins Ticket Resolution Guarantee
Our crew of specialists will do their best to respond to your help needs in up to 1 hour. If, however, the situation you have encountered requires aid from the Administrators’ =Team,= we will address the ticket to the administrator on duty and will post a comment to tell you.
Professional Client Help Service
Our client assistance team will be on shift for you round the clock to to attend to all support demand tickets that you submit. We offer tech support for all apps that are pre–configured on your server. These include our in–house produced Web Hosting Control Panel, the selected Operating System as well as the server admin panel (depending on the VPS type).
A Descriptive Help Zone
Each part of the Web Hosting Control Panel that comes completely free with your VPS features a built–in knowledge base. You’ll see a group of descriptive how–to articles and a number of step by step video courses that demonstrate all the normal website control tasks. You can find them by pressing the Help or Video buttons in the upper right part of each Control Panel section.