Technical Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a 60 min response time guarantee for each ticket or email that you submit to the technical support team. We will quickly respond to all the general queries and forward the case to our administrators if additional assistance is required. If you take advantage of our Optional Admin Services package, we’ll carry out any of the included server administration services at a time that has been agreed upon upfront.
An Excellent Client Care Service
If you need assistance while working with the Web Hosting Control Panel or with any of the apps that we have installed on the dedicated web hosting server on your behalf, don’t hesitate to contact the help desk support staff at any time via the ticketing system. Furthermore, should you need help administering your dedicated server, you can order our Optional Admin Services package, which includes weekly OS updates, installation and troubleshooting services, server monitoring and restarting services, backup hard drive storage space, etcetera.
An Easy–to–Navigate Help Section
We have equipped our Web Hosting Control Panel with a circumstantial knowledge base, which includes exhaustive explanations of its features and functionalities. Moreover, we have shot detailed video tutorials that will further explain to you how to carry out a certain action or solve a frequently experienced issue. The how–to articles and the tutorial videos are readily accessible from each section of the Web Hosting Control Panel via the Videos and Help buttons situated in the top right corner.