Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • We provide you with a 1–hour solution guarantee with all of our cloud plans packages, meaning each individual help request you send will be reacted to in only 60 minutes max. Our support crew members are trained to very quickly overcome any situation and to offer you well–timed advice on any issue that you could have.

  • Top quality support service

  • A Top–quality Support Service

  • Our help support service is delivered by a crew of knowledgeable employees that are able to reply to your query promptly. You could speak to the technical support crew by opening a help and support ticket from your Web Hosting Control Panel or by sending us an e–mail. On working days, you can also contact us on the telephone or make use of the live chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel gives a thorough knowledge base which is built–into all areas. In each section, you will find a Help button which will load for you a selection of step–by–step lessons on how to utilize a certain function or execute a particular action. Furthermore, we have crafted short training videos in an effort to get a better idea of the Control Panel’s interface.