One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and in what way does it boost user experience?
In case you have a site, a problem might always occur and it does not necessarily need to be related to the hosting service itself. For example, something might go wrong when you bring an app up to date or some critical content might be modified or deleted by accident. Whatever the nature of the problem is, you’ll have to get in touch with the respective help desk staff and ask them to recover a backup or to assist you in troubleshooting the problem that you’re experiencing. How promptly they will do that will predetermine how much time your websites will be down. For specific sites such as social networks or e-commerce portals, an elongated downtime can often mean lost visitors and money. That said, it is extremely important for you to use the services of a hosting company that offers not only a good technical support service, but also a prompt one.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting for hours and hours on end, or even a whole day, to get a reply to an e-mail or a helpdesk ticket. No matter when you touch base with us, we will lend you a helping hand within only 1 hour with any technical and sales questions you may have. In fact, our real reaction time rarely exceeds twenty-thirty minutes. As we are at your disposal 24x7x365, you will always receive assistance in a well-timed manner and we are aware of precisely how critical this is in the electronic age. Shortly after you contact us, we will respond to your questions. In case you chance upon any technical challenge, we will tackle it for you, or we will provide you with all the required information in case there’s something that you have to do yourself.