When your web hosting supplier supplies live chat support, you will be able to talk to an agent in real-time and find out useful info or get a problem resolved in a very timely manner. The advantage of using chat compared to calling to consult with a live person is that you'll need just a computer with Internet connection, so you will not pay any fees in case you're in another country or state. What's more, it will be easier to copy and paste details such as domain names, usernames or error messages i.e. details which are sometimes difficult to give to the other side on the telephone. The live chat is also a considerably faster option to contact the web hosting service provider's support team as compared to using a ticketing system. What's more, when some problem requires a little more time to be dealt with, you are able to do something else entirely while you wait for support on the live chat, so you won't lose time - something that's impossible in case you are on the phone.

Live Chat Support in Cloud Hosting

Together with the telephone and ticket support, we supply live chat support too. You can get in touch with us every single day, which includes weekends and holidays, and we can give you more information about the cloud plans that we supply if you are not a customer yet, or about basic and billing questions if you already have an account. Though for strictly technical matters you will have to open a trouble ticket to our tech support team, since such matters need more time to be dealt with, you can still contact us on our live chat for some technical info. For instance, we're able to help you set up an e-mail address in your email client or troubleshoot numerous problems, saving you a lot of time. Even when our telephone lines are already off for the day, you will be able to talk with a live person.