Integrated Ticketing System in Cloud Hosting
Our cloud plans include an integrated trouble ticket system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. Unlike other similar tools, Hepsia will allow you to manage everything associated with the web hosting service itself in the very same location – invoices, website files, emails, trouble tickets, etc., eliminating the need to use different admin interfaces. If you’ve got any pre-sales or technical questions or any problems, you can post a ticket with just a couple of mouse clicks without ever leaving your hosting Control Panel. In the meantime, you may choose a category and our system will present you with a variety of educational articles, which will supply you with additional information and which may help you solve any specific problem before you actually open a ticket. We guarantee a response time of no more than 60 minutes, even in case it is a weekend or an official holiday.