A ticketing system is the most common correspondence channel that hosting providers offer to their customers. It’s most often part of the billing account and is the quickest way to solve a problem that requires some time to investigate or that has to be escalated to a server administrator. Thus, all responses provided by either party will be kept in one location in the event that someone else needs to work on the problem at hand and the information in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is not included in the hosting Control Panel, which means that you’ll need to log in and out of no less than 2 accounts in order to perform a certain procedure or to get in touch with the hosting company’s customer care staff. In case you wish to manage a handful of domain names and each one of them is hosted in a separate account, you will have to use an even larger number of accounts simultaneously. Also, it might take considerable time for the provider to respond to your ticket.

Integrated Ticketing System in Cloud Hosting

Our cloud plans include an integrated trouble ticket system, which is an indivisible part of our in-house built Hepsia hosting Control Panel. Unlike other similar tools, Hepsia will allow you to manage everything associated with the web hosting service itself in the very same location – invoices, website files, emails, trouble tickets, etc., eliminating the need to use different admin interfaces. If you’ve got any pre-sales or technical questions or any problems, you can post a ticket with just a couple of mouse clicks without ever leaving your hosting Control Panel. In the meantime, you may choose a category and our system will present you with a variety of educational articles, which will supply you with additional information and which may help you solve any specific problem before you actually open a ticket. We guarantee a response time of no more than 60 minutes, even in case it is a weekend or an official holiday.