The support that you'll receive from your cloud hosting provider is really important, no matter if you have pre-sales questions and you are not a customer yet, or you've got some technical trouble with an active account. Timely and clear info regarding a question or an issue can save you lots of time and efforts, not mentioning that this can often be a proof that you are ordering from an actual website hosting supplier and not from a reseller. If you acquire a hosting account from a company that doesn't own its servers and it cannot access them right away, it's almost certain that you will wait for a day or two to receive a reply to your question, thus your web sites may stay offline for quite a while. In comparison, a company that provides various options for communication and has a support team that is available any time can assist you right away and help you reduce or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
We acknowledge the significance of getting assistance in a timely manner, that's why our cloud hosting services come with 24/7 support as well as various ways of contact. In case you do not have an account yet, you can give us a call or take advantage of our live chat and talk to a live agent, in order to find out about our services or check if our servers meet the system requirements for your sites. In this way, you won't end up getting a service that you can't use. If you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs further analysis. Unlike the majority of providers out there today, we respond to all tickets within one hour, so you won't have to wait for an entire day. Our support services can be used round-the-clock, even during public holidays.