Regardless of the fact that the hosting service provided by the different companies is roughly the same, every provider has got a customized platform with its own tweaks and ways to accomplish given tasks. Because of this, a rich knowledge base would be truly useful both for people with zero experience and for technically trained users who will sooner or later find out how particular operations are executed, but will lose valuable time in the process. The aim of such a knowledge base is to help make the service fast and easy to use, saving users loads of time and effort. The outcome is more satisfied customers, since they can swiftly find the information they’re searching for, and a whole lot less work for the tech support engineers, because usually most of the inquiries and difficulties that customers have are already outlined in the knowledge base. On the condition that the articles themselves are well-written and cover more topics, you will be able to discover more not only about your account, but also about the web hosting service in general.

Extensive Online Documentation in Cloud Hosting

If you have ordered your very first cloud hosting plan from our company or have migrated your site over to us, you’ll become used to our services and our custom Hepsia Control Panel before you know it thanks to the fact that we have prepared an exhaustive knowledge base where you can find all the info that you may ever need – both general info in regard to the service as a whole and more concrete info about the separate features that you can use and the challenges that you might bump into. The articles are located in 2 places. The full article archive can be accessed through the Help section of the Control Panel. You can read relevant articles about the different functions in each and every Control Panel section as well. You can find out how to accomplish practically everything, from enabling an .htaccess config file to administering an electronic mailing list, and all the articles offer exhaustive instructions, so you’ll never become confused because of an unclear text. Naturally, if you have a more specific problem and you’re unable to find an adequate solution in our knowledge base, you can touch base with our customer service staff 24/7.